Posted 1/13/10 by BT            

As many of you are now aware there was a very serious earthquake in Haiti.  There are several of you who have clients currently in Haiti. Below is a list of resources you may offer to your clients and their family members if you are contacted.  These resources should be able to provide them needed assistance:

For a Client in an Earthquake Area: 

Refer them to FEMA’s web page about “What to do After an Earthquake”  The most important things are to listen to the radio and to only place phone calls in the event of an emergency, since call volumes are very high during these times.

For Family Members: 

The U.S. State Department Operations Center is advising Americans seeking information about family members in Haiti to call 1-888-407-4747. Due to heavy volume, some callers may receive a recording. “Our embassy is still in the early stages of contacting American citizens through our Warden Network,” the U.S. State Department said in a statement. “Communications are very difficult within Haiti at this time.”  

You can also follow the U.S. State Department’s latest Tweets for up-to-date information: http://twitter.com/dipnote

For Anyone Needing to Contact the HCCMIS World Service Center for Support: 

Call: 800-605-2282 in the US, or collect outside the US at 317-262-2132.  HCCMIS coordinates evacuations via these phone numbers and arranges for medically necessary evacuations through various service providers in several regions around the world.

Chat: If our phone lines are busy, Customer Service is also available online via Live Chat.

Email: If you need assistance but it is not an emergency, please connect with us via email at service@hccmis.com to ensure our phone lines are available for those with emergencies.

Twitter: We will be closely monitoring our Customer Service Twitter account, @HCCMIS_Support, and sending out updates and news as the situation develops.  Please contact us via Twitter with any questions as well.